Privacy Policy

Last Updated: November 27, 2025

Introduction

Lai Solutions LLC ("we," "our," or "us") operates Pro Reach (the "Service"), an AI-powered LinkedIn content creation platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Pro Reach, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use the Service.

Contact Information:
Company: Lai Solutions LLC
Email: bastian@laisolutions.dk

1. Information We Collect

1.1 Information You Provide Directly

When you use Pro Reach, you may provide us with the following information:

Account Information:

  • Email address
  • Password (encrypted)
  • Full name
  • LinkedIn profile URL (optional)

Business Profile Information:

  • Company name
  • Industry
  • Ideal Customer Profile (ICP)
  • Customer pain points
  • Content preferences (tone, length, style)

Content You Create:

  • Prompts and topics you submit
  • AI-generated text posts
  • AI-generated images
  • Repurposed content (from YouTube, blogs, or text)
  • Reference images you upload

Payment Information:

  • Billing information is collected and processed by Stripe (our payment processor)
  • We do NOT store your credit card details on our servers

1.2 Information Collected Automatically

Usage Data:

  • Pages visited and features used
  • Time spent on the Service
  • Text and image generation counts
  • Subscription tier and usage limits
  • Browser type and version
  • IP address
  • Device information
  • Referring URLs

Cookies and Tracking Technologies:

  • Session cookies for authentication
  • Preference cookies for dark mode and settings
  • Analytics cookies (if enabled)
  • See Section 8 for more details on cookies

1.3 Information from Third-Party Services

Google OAuth:

  • If you sign in with Google, we receive your Google email address and profile name
  • We do not access your Google account beyond basic profile information

Content Sources:

  • YouTube video URLs you provide for repurposing
  • Blog article URLs you provide for repurposing
  • Text content you paste for repurposing

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Provide and Improve the Service

  • Account Management: Create and manage your account, authenticate your identity
  • Content Generation: Process your prompts to generate LinkedIn posts and images
  • Personalization: Use your business profile to personalize AI-generated content
  • Usage Tracking: Monitor your monthly usage limits based on your subscription tier
  • Feature Development: Improve our AI models and features based on usage patterns

2.2 To Process Payments

  • Billing: Process subscription payments via Stripe
  • Invoicing: Send payment receipts and invoices
  • Subscription Management: Handle upgrades, downgrades, and cancellations

2.3 To Communicate with You

  • Service Updates: Notify you about new features, updates, or changes to the Service
  • Support: Respond to your questions and support requests
  • Marketing: Send promotional emails (you can opt out at any time)
  • Transactional Emails: Send account-related notifications (signup confirmation, password reset, payment confirmations)

2.4 To Ensure Security and Compliance

  • Fraud Prevention: Detect and prevent fraudulent activity
  • Legal Compliance: Comply with legal obligations and enforce our Terms and Conditions
  • Service Protection: Protect the security and integrity of the Service

2.5 Analytics and Research

  • Usage Analytics: Understand how users interact with the Service
  • Performance Monitoring: Identify and fix technical issues
  • Market Research: Improve our product based on user needs

3. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Third-Party Service Providers

We use the following third-party services to operate Pro Reach:

OpenAI (GPT-5.1, GPT-4o)

Purpose: AI text generation (LinkedIn posts, content repurposing, prompt enhancement)

Data Shared: Your prompts, business profile information, topics

Privacy Policy: https://openai.com/privacy

Replicate (Google Nano)

Purpose: AI image generation

Data Shared: Image prompts, reference images, style preferences

Privacy Policy: https://replicate.com/privacy

Supabase (PostgreSQL, Auth)

Purpose: Database, user authentication, data storage

Data Shared: All account and profile information, generated content

Privacy Policy: https://supabase.com/privacy

Stripe

Purpose: Payment processing and subscription management

Data Shared: Email, billing information, subscription details

Privacy Policy: https://stripe.com/privacy

Railway

Purpose: Application hosting and deployment

Data Shared: Application data processed through our servers

Privacy Policy: https://railway.app/legal/privacy

3.2 Business Transfers

If Pro Reach or Lai Solutions LLC is acquired, merged, or sells assets, your information may be transferred to the new owner. We will notify you via email or a prominent notice on the Service before your information is transferred.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Court orders or subpoenas
  • Legal processes or government requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues

4. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

Account Information:

  • Retained while your account is active
  • Deleted within 30 days of account deletion (unless legally required to retain)

Generated Content (Posts and Images):

  • Stored for 30 days after generation
  • Automatically deleted after 30 days
  • You can request early deletion by contacting bastian@laisolutions.dk

Payment and Billing Records:

  • Retained for 7 years for tax and accounting purposes (legal requirement)

Usage and Analytics Data:

  • Aggregated and anonymized data may be retained indefinitely for analytics

5. Data Security

We implement industry-standard security measures to protect your information:

Technical Safeguards:

  • Encryption in transit (HTTPS/TLS)
  • Encryption at rest (database-level encryption via Supabase)
  • Secure password hashing (bcrypt)
  • API authentication and authorization

Organizational Safeguards:

  • Limited access to personal data (need-to-know basis)
  • Regular security audits and updates
  • Employee confidentiality agreements

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights (All Users)

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Objection: Object to certain processing of your information
  • Portability: Request a copy of your data in a machine-readable format

6.2 GDPR Rights (EU/EEA Users)

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR).

6.3 CCPA Rights (California Users)

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA), including the right to know what information we collect and the right to deletion. Note: We do NOT sell your information.

6.4 How to Exercise Your Rights

To exercise any of these rights, contact us at:

  • Email: bastian@laisolutions.dk
  • Subject Line: "Privacy Rights Request"

We will respond to your request within 30 days (or as required by applicable law).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on Pro Reach.

Types of Cookies We Use

  • Essential Cookies: Authentication, session management, security (Required)
  • Preference Cookies: Dark mode, language settings, UI customization (Optional)
  • Analytics Cookies: Usage tracking, performance monitoring (Optional)

You can control cookies through your browser settings. Note that disabling essential cookies may prevent you from using certain features of the Service.

8. Children's Privacy

Pro Reach is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we discover that we have collected information from a child under 18, we will delete it immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

  • Posting a notice on the Service
  • Sending an email to your registered email address
  • Updating the "Last Updated" date at the top of this policy

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Lai Solutions LLC
Email: bastian@laisolutions.dk

We will respond to your inquiry within 30 days.

By using Pro Reach, you consent to the collection and use of information as described in this Privacy Policy.

IMPORTANT LEGAL NOTICE: This Privacy Policy should be reviewed by a qualified attorney familiar with your jurisdiction's laws, particularly regarding GDPR, CCPA, and other applicable privacy laws.